Returns & Refunds

Returns and refunds

We want you to be happy with your order. If an item arrives damaged, faulty or different from what you ordered, please contact us promptly and include your order number and a photo where relevant.

We will assess the issue and arrange an appropriate remedy, which may include a replacement, refund or another suitable solution.

Nothing on this page excludes or limits any rights you have under the Australian Consumer Law.

Change of mind

Please contact us before returning anything. We will consider change-of-mind requests individually. Unless an item is faulty or incorrect, return postage may be the customer’s responsibility and items must be unused and in their original condition.